Refund policy

You may request a return for most eligible items within 30 days of delivery.

Return eligibility

To be eligible, an item must be unused, unassembled, and in the same condition and original packaging in which it arrived. Proof of purchase is required. We cannot accept returns sent without approval or to an address other than the one provided in our return instructions.

Gift cards, personalized items, and products marked final sale cannot be returned unless they arrive damaged, defective, or incorrect. Your statutory rights are not affected.

Start a return

Email hello@gearfinch.com with your order number, the item you want to return, and the reason for the return. Wait for approval and the correct return address before sending the item.

Return shipping

For a change-of-mind return, the customer is responsible for return shipping. Original shipping and express-delivery charges are not refundable. If we sent the wrong item, or the product arrived damaged or defective, contact us promptly with photos and we will provide an appropriate replacement, refund, or return solution at no extra cost.

Refunds

We will inspect an approved return after it arrives and tell you whether the refund has been accepted. Approved refunds are issued to the original payment method. We normally submit the refund within 5–10 business days after inspection; your bank or payment provider may need additional time to post it.

Exchanges and cancellations

The quickest way to exchange an item is to return the eligible item and place a new order. If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation after fulfillment has started, but an eligible item can still be returned after delivery.