FAQ
Frequently asked questions
How long will my order take to arrive?
Delivery estimates depend on the products, delivery address and shipping method. Enter your address at checkout to see the available options and estimated delivery dates before payment. These dates are estimates, not guarantees. See our Shipping page for current details.
Where do you ship, and what does it cost?
We accept orders for destinations available in our country/region selector, subject to product and address availability at checkout. Standard shipping is free on every order, with no minimum spend, to all destinations we currently ship to. Express shipping is optional and charged separately where available. For US deliveries, it is USD $15. Available express rates and delivery estimates are shown at checkout before payment. See our Shipping page for delivery details.
Do you offer tracking?
Yes. As soon as your order ships, we email you a tracking number so you can follow it all the way to your door.
What's your return policy?
Return shipping is free for eligible items. You can request a return for most unused items in their original packaging within 30 days of delivery. Contact us before sending anything back so we can confirm eligibility and provide return instructions. See our Returns & Refunds page for the details.
Are these kits beginner-friendly?
Many are. Our catalog spans relaxed, quick builds all the way to serious, intricate projects, so there's something whether it's your first kit or your fiftieth. Check each product page for difficulty notes.
What ages are these suitable for?
It varies by product. Some kits involve small parts and are intended for older builders and adults, so please check the age guidance on each product page before buying for a child.
What if a piece is missing or damaged?
Contact us with your order number and a photo if possible. We will review the issue and explain the available replacement, return, or refund options.
Is it safe to pay on your store?
Checkout is provided by Shopify and supported payment providers. We do not receive your complete card number. The payment methods available for your order will appear at checkout.
How do I get in touch?
Head to our Contact page and send us a message. Include your order number when asking about an existing order.