Where's my order?
Enter the order number from your confirmation email and we'll show you every scan, from our warehouse to your door.
Tracking results provided by 17TRACK.
What happens after you order
- Order confirmed You get a confirmation email right away, with your order number.
- Packed and shipped Your kit leaves within 1 business day.
- Tracking number sent It arrives by email as soon as your order ships, so you can follow it the whole way.
- Delivered Carrier estimates are shown at checkout and are not guaranteed delivery dates.
Something looks off?
- No tracking email yet
- Check your spam folder first. If it has been more than 1 business day since you ordered, contact us and we'll look it up for you.
- Tracking hasn't moved
- Scans can pause while a parcel is between hubs or in customs. If nothing changes, contact us and we'll check with the carrier.
- Wrong address or need a change
- Contact us right away with your order number. Once a parcel has shipped, changes depend on the carrier.