Returns & Refunds

Returns & refunds.

We offer free returns for eligible items within 30 days of delivery.

Return eligibility

To be eligible, an item must be unused, unassembled, and in the same condition and original packaging in which it arrived. Proof of purchase is required. We cannot accept returns sent without approval or to an address other than the one provided in our return instructions.

Gift cards, personalized items, and products marked final sale cannot be returned unless they arrive damaged, defective, or incorrect. Your statutory rights are not affected.

Start a return

Contact our support team with your order number, the item you want to return, and the reason for the return. Wait for approval and the correct return address before sending the item.

Return shipping

Return shipping is free for eligible returns, including change-of-mind returns. Contact us before sending an item so we can arrange the return at no cost to you. Original shipping and express-delivery charges are not refundable. If we sent the wrong item, or the product arrived damaged or defective, contact us promptly with photos and we will provide an appropriate replacement, refund, or return solution at no extra cost.

Refunds

We will inspect an approved return after it arrives and tell you whether the refund has been accepted. Approved refunds are issued to the original payment method. We normally submit the refund within 5–10 business days after inspection; your bank or payment provider may need additional time to post it.

Cancellations: a 15-minute window

You have 15 minutes from the time your order is placed to request cancellation. Reply to your order confirmation email or email hello@gearfinch.com with your order number and a clear request to cancel. We use the time we receive your request to determine whether it is within the 15-minute window.

After 15 minutes, we cannot cancel or modify your order before dispatch. Cancellation requests received within the 15-minute window will be confirmed by email; sending a request does not by itself confirm that your order has been cancelled.

If we cannot stop dispatch, contact us to arrange an eligible return after delivery under the terms above. This window does not affect your applicable statutory withdrawal, cancellation or other consumer rights.

Exchanges

The quickest way to exchange an item is to return the eligible item and place a new order.